If you have a look across the internet there are a plethora of companies purporting to supply coffee machines of every type. In our experience there is a vast difference between the service levels that you can expect from many of them.
Here at Kenco Local Business Service we have our own team of delivery drivers, operators to fill vending machines and technicians to provide comprehensive service support. You might think that this is the norm but bitter experience has taught us that it is not. There are a surprising number of companies that simply deal over the internet or phone. On one level you might ask “what is the problem with this?” Sadly there are several.
Without there own delivery rivers they are reliant on a courier of some sort to deliver both products and, more alarmingly, machines. We have all had bad experiences with delivers that come from the big courier companies getting damaged, being delivered late, getting lost, being delivered to the wrong address or being left down at reception when they really have to go up the the fifth floor. Our own delivery team are directly employed by us and as such we have a great deal more control over how they operate, the speed with which deliveries are made and the manor in which deliveries are undertaken. All of this should mean that you, the customer, receive a much higher level of service and in the unlikely event that there is a problem we are much more likely to be able to deal with it to your satisfaction.
It also never ceases to amaze us how many “coffee machine companies” do not actually have any service support within their company. Taking a more positive view this may mean that they outsource it to a third party. Even in this scenario it is hard to guarantee service levels, holding of the right parts and call out times. Ultimately the customer is only a number to the technician who attends a problem. At the worse end of this range are the companies who simply don’t have any real way of providing service support in the event of a breakdown. It may seem unlikely but there genuinely are companies out there that have no satisfactory way of repairing the machines that they sell! We have our own team of technicians that are employed directly by us and as such we are able to give a quicker, more efficient service. They are fully trained on the equipment that we supply and carry most of the spare parts that they are likely to need. It also allows us to provide a more bespoke service to our customer base.
We even have our own vehicle and team for delivering equipment that once again allows us to more readily fulfill any specific delivery and installation requirements that you may have. Again there are many companies without this and this means that you will simply receive the machine when you receive it.
As you can see there are a great many very good reasons for ensuring that the coffee machine supplier that you choose has the necessary service support facilities and manpower. I can honestly say that in you are looking for an office coffee machine supplier in London or surrounding towns such as High Wycombe, Aylesbury or Slough then we can provide first rate services in all of these departments.