Kenco Local Business Service are a genuine one stop shop that allows you to source your equipment, products and service back up for for your coffee and vending equipment. We can also supply service back up on equipment that we did not originally supply. This service support falls into a few categories.
When Kenco Local Business Service lease or rent a machine to one of our customers we always include a full warranty for the duration of the minimum term of the contract. This means that if the term is three years you are covered for all call outs, parts and labour for the duration of that period.
If you purchase a machine from us then again we always supply at least a one year full warranty. You can purchase additional years at the point of purchase or wait until the first years cover has finished and then buy further cover, the choice is yours.
If you already have a machine, be it purchased from Kenco Local Business Service or elsewhere then we can offer an annual warranty. This is always subject to us inspecting the machine first and dependant on any existing faults being rectified.
Lastly we are happy to work on a call out basis. If you have no service contract on your equipment and would like ad hoc work carried out we are happy to oblige. In this case we charge a call out/labour charge as well as charge for any parts used. In some instances we may make a charge for car parking as well. We would explain all of this to you and ask for written agreement from you before carrying out any of this type of work.
In all cases we offer a discount for service work if you are buying the products in the machines direct from us. We can also offer water filter changes either within a contract or as a separate issue. Our technicians are trained on the Crane, N & W, Coffetek, Jura and Kenco ranges of equipment. For more information or to arrange a service call please call the office on 01494 785808.
