As an approved distributor of the Jura range of commercial coffee machines we are able to supply any equipment that is featured in their UK range. This does mean that we can supply the smaller capacity domestic range of Jura systems and are often asked about such by customers that want a very small machine in a reception area, board room or CEOs office. Whilst we are very happy to help it is worth noting that the domestic machines come with a domestic warranty. What this means is that if the machine develops a fault then the machine needs to be boxed up and sent back to Jura UK for repair. All of the commercial machines supplied by us come with a full on site warranty. This means that one of our fully trained technicians will attend your fault machine at your site and fix it there, negating the need to send it off for repair. Our technicians carry a large number of spare parts and are therefore able to affect a first time fix more often than not. Obviously this is a great deal more convenient than having to drain the machine off, package it up, pay for a courier and do without the machine for up to two weeks. It is possible to buy a commercial warranty for your domestic Jura but by the time you have added that on you may as well have purchased a commercial machine that will have a higher capacity and be no more expensive. Please note that we are a business to business supplier of coffee systems and will not sell machines to the general public. All of this is worth thinking about as these type of systems are complicated and more prone to problems than more basic systems such as those using soluble or In Cup products. It is also worth bearing this information in mind when shopping on line as typically on line companies will simply sell equipment with the manufacturers warranty, in this case a return to base domestic type.
For more information about this please give Kenco Local Business Service a call. We would be happy to go through this with you.
